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Shipping policy
Orders & Shipping
Where can I buy TheLumous products?
You can shop all TheLumous lamps directly on our website.
We currently operate online only, offering direct delivery to your door.
Where do you ship?
We primarily ship within the United States, and also deliver to select international markets.
Our main international destinations include:
l United Kingdom
l Germany
l France
l Italy
l Spain
l Netherlands
If you're unsure whether we can ship to your location, feel free to contact us at heye@northdoo.com.
Do you offer free shipping?
We offer free shipping on orders over $150.
Shipping costs for orders below this amount will be calculated at checkout.
When will my order ship?
Orders are typically processed within 1–3 business days.
Once shipped, estimated delivery times are:
l United States: 7–14 business days
l International: 7–14 business days (may vary by location)
You’ll receive a confirmation email with tracking details once your order ships.
Can I edit or cancel my order?
You can request changes or cancellations before your order ships.
Please email heye@northdoo.com with:
l your order number
l your request
We’ll do our best to assist.
Please note:
l Once your order has shipped, we cannot make changes or update the shipping address
l You may contact the carrier directly for possible assistance
How do I track my order?
You can track your order by:
l logging into your account and viewing your order details
l checking the shipping confirmation email sent after dispatch
Tracking information will allow you to follow your package until delivery.
What if my order shows delivered but I didn’t receive it?
If your order is marked as delivered but you haven’t received it, please try the following:
1.Check with neighbors or household members
2.Look around your delivery area for hidden placement
3.Allow up to 48 hours, as carriers may mark items delivered early
If your package still hasn’t arrived after 3 business days, please contact us at heye@northdoo.com with your order number and we’ll help resolve the issue.