Terms of Service

Last updated:

Welcome to TheLumous. By accessing or using our website, you agree to be bound by the following Terms of Service. If you do not agree, please do not use our website or services.

1. General Conditions

TheLumous provides this website and related services, including the sale of products, subject to these Terms.

We reserve the right to:

  • update, modify, or replace any part of these Terms at any time
  • refuse service to anyone for any reason at any time

It is your responsibility to review this page periodically for updates.

 

2. Use of Website

You agree not to use our website for:

  • any unlawful or unauthorized purpose
  • violating any applicable laws or regulations
  • transmitting harmful code or interfering with the website’s functionality

We reserve the right to terminate access for violations of these Terms.

 

3. Product Information

We make every effort to ensure that product descriptions, images, and specifications are accurate.

  • However, we do not guarantee that:
  • product descriptions are error-free
  • colors displayed on your device will be accurate

We reserve the right to:

  • correct errors or inaccuracies at any time
  • update product information without prior notice

 

4. Orders & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

  • cancel or refuse any order at our discretion
  • limit quantities purchased per customer
  • cancel orders suspected of fraud or unauthorized activity

If an order is canceled after payment, a refund will be issued.

 

5. Pricing & Payments

All prices are listed in USD unless otherwise stated.

We reserve the right to:

  • change pricing at any time without notice
  • correct pricing errors, even after an order has been placed

If a pricing error occurs, we may cancel the order and issue a refund.

Payment must be completed before order processing and shipment.

 

6. Shipping & Delivery

Orders are processed within 1–3 business days.

Estimated delivery time is 7–14 business days, depending on destination.

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • shipping carriers
  • customs processing
  • weather or external disruptions

Risk of loss transfers to the customer upon delivery.

 

7. Returns & Refunds

Returns are accepted within 30 days of delivery for unused items in original condition.

We reserve the right to:

  • refuse returns that do not meet our policy conditions
  • determine eligibility for refunds at our discretion

For full details, please refer to our Returns & Refunds policy.

 

8. Intellectual Property

All content on this website—including but not limited to:

  • product designs
  • images
  • text
  • graphics

is the property of TheLumous and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

 

9. Limitation of Liability

To the fullest extent permitted by law, TheLumous shall not be liable for:

  • indirect, incidental, or consequential damages
  • loss of profits, revenue, or data
  • damages resulting from use or inability to use our products or services

All products are intended for standard use.

We are not responsible for damages caused by misuse, improper installation, or unintended use.

 

10. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

  • the website will be uninterrupted or error-free
  • results from using our products will meet expectations

 

11. Third-Party Services

We may rely on third-party providers, including:

  • payment processors
  • shipping carriers
  • technology platforms

We are not responsible for their actions, policies, or service interruptions.

 

12. Indemnification

You agree to indemnify and hold harmless TheLumous from any claims, damages, or expenses arising from:

  • your breach of these Terms
  • your misuse of the website or products
  • violation of any law or third-party rights

 

13. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws.

For customers located in the European Union, mandatory consumer protection laws in your country of residence may apply.

 

14. Changes to Terms

We reserve the right to update these Terms at any time.

Continued use of the website after changes constitutes acceptance of those changes.

 

15. Contact Information

For questions about these Terms, please contact:

heye@northdoo.com